Disconnect Facebook or Instagram

Sign in to Oviyo, open Settings, choose Channels, and disconnect the relevant Facebook or Instagram connection. This removes Oviyo’s active connection. You can also remove Oviyo from your Facebook account’s Business Integrations settings.

Request account and data deletion

Email support@manilabs.co from the email address associated with your Oviyo account. Use the subject “Oviyo data deletion request” and include the workspace or business name shown in your account.

Do not send passwords, payment-card details, one-time passwords, or copies of identity documents unless we specifically request information needed to verify account ownership.

What we delete

After verifying the request, we delete or irreversibly anonymise the account profile, workspace details, connected-channel credentials, brand assets, campaign inputs, generated content, captions, and other personal data associated with the account.

Timing and confirmation

We acknowledge deletion requests within 7 days and generally complete deletion within 30 days. Stored export files and backups are removed within 60 days. We send confirmation to the account email when the request is complete.

Information we may retain

We may retain limited billing, fraud-prevention, security, dispute, or legal records when required by applicable law. Retained records are restricted to those purposes and are not used for marketing.

Questions

Contact support@manilabs.co if you cannot access your account or need help identifying the connected workspace. For more information, read the Privacy Policy.